Must Play Terms & Conditions — Clear, Simple & in English

1 General Rules

These terms and conditions form a legally binding agreement between Must Play and the user. By accessing, using, or creating an account on the mustplay.bid platform, you automatically agree to these terms and conditions.

Must Play operates as an internationally licensed online gaming operator. Users are solely responsible for ensuring compliance with the local laws of their own country. Must Play is not liable for any individual country's domestic regulations.

Must Play reserves the right to modify these Terms & Conditions at any time. When changes are made, a notice will be posted on the site and the "Last Updated" date will be revised. Continued use of the site following any changes constitutes acceptance of the updated terms.

2 Account Registration

To open an account with Must Play, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided at registration must be truthful and accurate.
• No individual may hold more than one account.
• Keeping your account password confidential is your responsibility.
• If any unauthorized transaction occurs on your account, notify Must Play immediately.

Must Play may request identity verification documents (National ID, passport) at any time. Withdrawals may be delayed until the KYC (Know Your Customer) process is completed.

3 Deposit Policy

Deposit rules on Must Play:

• Deposits must be made from a mobile banking account (Mobile Pay, Nagad, Rocket) registered in your own name.
• Third-party deposits are not accepted and may result in account closure.
• Minimum and maximum deposit limits are displayed on the Must Play payments page.
• Deposits are usually credited to your account instantly. If there's a delay, please contact customer support.

4 Withdrawal Policy

Withdrawal rules on Must Play:

• Withdrawals must be made to the same payment method used for the original deposit.
• KYC verification must be completed before any withdrawal can be processed.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Withdrawal requests are typically processed within 1–6 hours.
• Must Play may request additional information to verify withdrawal requests.

5 Bonuses & Promotions

Must Play's bonuses and promotional offers are subject to specific terms and conditions. Each bonus offer has its own terms, which are detailed on the respective offer page.

General Bonus Terms & Conditions:

• Bonuses apply to registered and verified accounts only.
• The welcome bonus can only be claimed once per person.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Wagering requirements are typically 20x to 35x the bonus amount.
• Must Play reserves the right to cancel or modify any bonus at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

6 Gaming Rules

The following rules apply when playing games on Must Play:

• All games use internationally certified RNG (Random Number Generator) technology — ensuring completely random outcomes.
• If a game is cancelled due to a technical error, the bet placed for that round will be refunded.
• If your internet connection drops, game outcomes will be determined based on data saved on Must Play's servers.
• In live games, the dealer's decision is final — if a dealer error occurs, Must Play will review the matter.
• If suspicious betting patterns are detected, Must Play may place payments on hold until the investigation is complete.

7 Prohibited Activities

The following activities are strictly prohibited on Must Play:

• Using bots, scripts, or automated software to play games.
• Engaging in collusion or conspiracy with other players.
• Using Must Play for money laundering or any other illegal financial activity.
• Chargeback fraud — filing a fraudulent claim with your bank after making a deposit.
• Attempting to hack or gain unauthorized access to Must Play's software.
• Harassing, threatening, or engaging in abusive behavior toward other players.

8 Account Closure

Must Play may temporarily or permanently suspend an account in the following cases:

• Violation of Terms & Conditions.
• Providing false identity or information.
• Underage gaming.
• Participating in prohibited activities.
• Failure to complete KYC verification.

You can request to close your Must Play account at any time. As part of responsible gaming, Must Play offers a self-exclusion option.

9 Privacy

Must Play is committed to protecting your personal information. Your data is collected, stored, and used in accordance with our privacy policy. To learn more, visit our Privacy Policy Read the page.

Must Play never sells your personal information to third parties. Data may only be shared when required by legal obligation or licensing authorities.

10 Limitation of Liability

Must Play is not responsible for the following:

• Game loss due to your internet connection being disconnected.
• Game interruptions caused by issues with your device or browser.
• Delays or errors caused by third-party payment providers.
• Unauthorized access to your account if you fail to keep your password adequately secure.

Must Play will resolve any technical issues on its platform as quickly as possible and provide fair compensation to affected players.

11 Changes & Amendments

Must Play reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, Must Play will notify users via email or an on-site notice.

Continued use of Must Play after any changes have been made will be considered acceptance of the updated Terms & Conditions. If you do not agree to the new terms, you may request to close your account.

12 Contact

If you have any questions about Must Play's Terms & Conditions, get in touch with us:

• Email: support@mustplay.bid
• Live Chat: Click the chat icon at the bottom right of the site
• Support Hours: 24/7 support available in Bangla

Must Play's Help Center page for more details and guides.